Tuition

Queens Muay Thai has a strict no-refund policy of processed payments for training and other purchases. All payments are final, non-refundable, and non-exchangeable. Queens Muay Thai is not responsible for a participant’s loss of training due to illness, injury, emergency situations or other unforeseen circumstances.

It is your responsibility to make use of the products or services that you have purchased. Failure to attend training programs or use services/products after your payment has been processed are not cause for refund.

You have the option to pause/hold or cancel payments of your monthly subscription. All subscriptions are dated the same day as your initial purchase (e.g., First payment was made on May 15, next payments will be made on the 15th of every month). It is your responsibility to know your next payment date and contact Queens Muay Thai via email for your subscription hold or cancellation request no less than 7 days before the next payment date. Monthly subscription pause/hold or cancellation requests made after a payment has been processed will not be refunded and only future payments after that month will not be processed.

Yearly memberships can be put on hold for a maximum of 2 months (e.g., Annual payment was made on May 15 and ends the following year May 14. Within that year, students can request up to 2 months maximum which can extend the yearly membership to finish July 14 the following year.) All hold requests must include a definitive start and end date. End dates can be extended or terminated early within the 2 month maximum timeframe. If you do not return to training after your hold ends and fail to contact us for an extension, your membership will automatically resume. No refunds will be issued.

You will receive an e-mail confirmation once your subscription has been paused or canceled.

Queens Muay Thai reserves the right to cancel classes/sessions for statutory holidays, and/or extenuating circumstances. Students will be notified via e-mail newsletter for any schedule changes or class/session cancellations.

Students with private training schedule changes are required to e-mail them to info@queensofbramptonmuaythai.com at least a week prior to the session. Make-up sessions are subject to availability and can only be scheduled within the week of the original session and do not carry into the weeks after. Missed sessions without e-mail notification before the start of the session will not be rescheduled for a make-up session.

This Student Code of Conduct is a guide for students on how to uphold the values of respect, discipline, and camaraderie during and outside of training. By following the Student Code of Conduct, you contribute to the supportive and empowering community at Queens Muay Thai where everyone can learn, grow, and thrive.

All students and parents are required to review and agree with the following responsibilities as a member of our community.

If students severely violate the terms in the Student Code of Conduct, Queens Muay Thai and its staff have the right to revoke your entry and/or terminate your membership without refund.

BE A GOOD STUDENT

• Greet classmates and instructors with the wai/Muay Thai bow to honor the art and the school.

• Treat instructors and classmates with respect and courtesy, regardless of age, gender, culture or skill level.

• Avoid negative behaviors that create conflict which can range from verbal (e.g. insults, gossip) , physical (e.g. pushing, spitting, fighting, unchecked intensity during drills) or sexual (e.g. inappropriate comments/touching, leering, voyeurism).

• Inform your instructors and training partners of any injuries, illnesses, or physical limitations before starting drills.

• Follow instructions and train to the best of your ability. If at any point in class you are unable to train, or need to take a break, you can do so and you will inform the staff and your training partners.

• Prioritize safety by practicing techniques with control and awareness of yourself and your training partners to prevent injury on yourself or others.

• When training with a partner, focus on the technique/drill, not socializing. Save it for outside of class.

• If you see anything that may compromise anyone’s safety, you will get out of harm’s way and inform the staff.

• Train sober. If you are under the influence of alcohol or drugs, you will not be permitted entry.

• If you need to leave class early, you will inform the staff before the start of class so they can make arrangements for your training partners when you leave.

• Let your instructor know if you feel uncomfortable, unsafe, or unsure about anything. Address concerns with instructors or staff, to avoid gossip or unnecessary conflict.

• Ask questions and seek help whenever needed.

• Conduct yourself with sportsmanship and professionalism during competitions, seminars, and events.

• Uphold the values of respect, discipline, and humility both inside and outside training.

• Pay your tuition and cancel your membership prior to the next autopay date if necessary or notify staff via e-mail of any changes at least 7 days before your next billing date for membership holds or cancellations to avoid unwanted charges as there are no refunds.

RESPECT GYM FACILITIES

• Keep the facilities clean (e.g., throw garbage in bins). If an area needs attention, you will make a staff member aware.

• Do not step on the mats with shoes or bring food or drinks without lids into the training area. If you spill anything, clean it up.

• Clean and return borrowed equipment back where it belongs.

• Bring all your equipment home after class. If you leave any items behind, you will notify staff via email and arrange to have them picked up within a week. Any items left behind for longer than a week without notification will be donated or thrown out.

• Absolutely no illicit (e.g. drug sale/use) or inappropriate activities (e.g. sexual intimacy) within the facility.

COME TO CLASS PREPARED AND CLEAN

• Do not train with any symptoms of sickness. If any form of transferrable illness is suspected, you agree that the staff have the right to ask you to refrain from training until you provide a doctor's clearance certificate or once you are symptom-free.

• Wear appropriate attire for training (e.g., shirt, compression shorts/leggings underneath Muay Thai shorts, remove jewelry and accessories) and avoid inappropriate attire (e.g., shirtless, clothing with political or vulgar content, no compression shorts or leggings under shorts). You will be asked to change or sit out if you do not have appropriate clothing on for class.

• Practice proper hygiene coming into and during training (e.g., shower beforehand, wear deodorant, wear clean clothes and handwraps, trim fingernails and toenails short, dry off sweat with towel, cover bleeding cuts and clean up training area if necessary).

By participating in the training sessions provided at Queens Muay Thai, you acknowledge and agree to the following:

1. I am aware that participating in physical fitness activities, including training sessions, carries the risk of injury. I understand that it is my responsibility to consult with a medical professional before starting any exercise program and to inform the Practitioner of any pre-existing medical conditions or injuries.

2. I agree to disclose any medical conditions, injuries, or physical limitations that may affect my ability to safely participate in the training sessions. I understand that the Practitioner may require additional medical clearance before allowing me to participate.

3. I understand that it is my responsibility to listen to my body and not push myself beyond my physical limitations. I will inform the Practitioner immediately if I experience any pain, discomfort, or dizziness during the training sessions.

4. I acknowledge that the Practitioner is not a licensed healthcare professional and cannot provide medical advice or treatment. I understand that any information provided by the Practitioner is for educational purposes only and should not replace professional medical advice.

5. I agree to release and hold harmless Queens Muay Thai, its representatives, and the Practitioner from any liability for injuries, damages, or losses that may occur as a result of my participation in the training sessions.